Senior Aerospace

RMA Terms & Conditions: 1) SSP will evaluate request and issue RMA upon acceptance, and/or notify reason for rejection. 2) Parts should not be returned to SSP without RMA#. SSP will return unauthorized shipments. 3) RMA# to be clearly written on the outside of every box. 4) SSP reserves the right to rework all items deemed to be SSP's responsibility without customer approval. SSP will notify customer of rework to assure paperwork is available for shipment and receipt. 5) The customer will have 14 days to respond to the provided rework quote. If no PO is received from the customer during the 14 day period, SSP will return the parts as is. 6) After 90 days, if no part has been received at SSP, the provided RMA number will be closed.
Standard fees associated to customer responsibility: 1) $600 evaluation fee per part. 2) $400 scrap fee. 3) Rework or replacement cost per quote.
RMA Form Please fill out all (*) fields.
Customer name *
Original Customer purchase order number *
SSP packing list number
SSP invoice number *
Customer part number *
SSP part number * (Numeric 10 digits)
Serial number *
Quantity *
Reason for Return *	Damaged in transit Received damaged Incorrect part ordered/received Damaged by customer/user 8130-3 tag required Need to upgrade to new configuration Other
Please provide detailed description of the problem basis for rejection *
Required attachments:	(Customer Rejection Report)
First name *
Last name *
Email address *
Telephone *
Fax