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RMA Terms
&
Conditions:
1) SSP
Quality
Engineering
will
evaluate
and issue
RMA based
on
completion
of all
required
fields in
the RMA
Form.
2) For
work that
is
determined
Customer
Responsibility:
SSP
Customers
are
required
to issue
an RMA
Purchase
Order to
SSP
SSP has
completed
an
evaluation
of the
details
provided
in the RMA
form and
determined
that
customer
is
responsible
for the
work to be
performed.
An RMA
number
will be
assigned
after
receipt of
an RMA
Purchase
Order from
customer.
3) For
work that
is
determined
SSP
Responsibility:
SSP
Customers
will
receive an
RMA number
SSP has
completed
an
evaluation
of the
details
provided
in the RMA
Form and
determined
that SSP
is
responsible
for the
work to be
performed.
4) SSP
reserves
the right
to rework
all items
determined
to be SSP
responsibility
without
customer
approval.
SSP will
notify
customer
of rework
performed
to assure
associated
paperwork
is
available
for
shipment
and
receipt.
5) If 45
calendar
days after
issuing an
RMA SSP
has not
received
the
part(s),
the RMA
will be
cancelled
6) Parts
shall not
be
returned
to SSP
without an
RMA number
having
been
issued by
SSP.
7) The RMA
number
shall be
clearly
marked on
the
outside of
any boxes
returned
to SSP and
referenced
on all
associated
paperwork.
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Standard
fees
associated
to
customer
responsibility:
1) $600
evaluation
fee per
part.
2) $400
scrap fee.
3) Rework
or
replacement
cost per
quote. |
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RMA Form
Please fill
out all (*)
fields.
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Customer name *: |
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Customer Number*: |
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Customer ship address: |
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Address Line 1: |
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Address Line 2: |
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City: |
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Country Code: |
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State: |
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Postal Code: |
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Contact Information: |
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Customer POC ( First Name)*: |
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Customer POC ( Last Name)*: |
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Customer Primary POC (email)*: |
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Customer POC (Phone): |
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Customer part number: |
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SSP part number (No Special Characters)*: |
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Pre-approved Repair PO #: |
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Pre-approved Repair PO Line #: |
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If part submitted on this RMA request is deemed as SSP liability and can be reworked, can SSP complete and ship part back using original PO number (and associated information on same PO): [Yes/No] |
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SSP CO#: |
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RMA Type*: |
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Reason for Return * |
Quality non-Conformance
Received damaged
Damaged by customer/user
Need to upgrade to new configuration
Other |
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Is the part serialized ? |
Yes
No |
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Quantity *: |
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